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Privacy Policy

Last Updated: October 14, 2026

Pilot Global Technologies recognizes that users may have concerns about privacy issues as they navigate the Internet. This Privacy Policy explains what personal information Pilot Services, LLC (DBA “Pilot Global Technologies (PGT),” “we,” “us,” or “our”) collects through https://www.pilotgt.com (the “Website”) and the products and services we provide (together with the Website, the “Services”), how we use and share that information, how we protect it, and the choices and rights you have. PGT will use reasonable efforts to ensure that the information you provide remains private and is used only for the purposes described below.

Information We Collect

Information you provide to us. You may use the Website without registering, but registration is required to use our personalized services. Depending on how you interact with us, you may provide:

  • Contact and account information, such as your name, company name, job title, email address, telephone number, mailing or service address, and the username and password you create. Unique identifiers (such as account IDs and passwords) are used to verify your identity and serve as account numbers in our records.
  • Billing and payment information, such as billing address and payment card or bank account details. Payment card information is collected and processed by our third-party payment processor, and we do not store full card numbers.
  • Communications, such as support requests, feedback, survey responses, and other messages you send us.

Information collected automatically. When you visit the Website, we automatically collect certain information, such as your IP address, browser type, device type, operating system, referring web page, pages viewed, and the date and time of your visit. We use this information to understand which parts of the Website visitors find most valuable, to improve our Services, to diagnose problems with our servers, and to administer the Website. Some of this information is collected through cookies, as described below.

Information from other sources. We may receive information about you from resellers and channel partners, credit reporting agencies, our affiliated companies, and publicly available sources, which we may combine with information we collect directly.

How We Use Information

We use the information we collect to:

  • provide, operate, and maintain the Services, including creating and managing your account;
  • verify your identity and protect against fraud, unauthorized access, and other misuse;
  • process payments, bill for the Services, and collect amounts owed;
  • respond to your requests and provide customer support;
  • send you service-related notices, such as account, billing, security, and policy updates;
  • send you marketing communications about our products and services, subject to your choices described below;
  • analyze how the Website and Services are used so that we can improve them;
  • comply with applicable laws, regulations, and legal process, and enforce our agreements.

Cookies and Similar Technologies

A cookie is a small file that your web browser stores on your device. We use cookies and similar technologies to recognize you when you return to the Website, keep you signed in, remember your preferences, and understand how visitors use the Website. We use Google Analytics to help us analyze Website traffic. Google’s use of this information is governed by its own privacy policy, and you can opt out at https://tools.google.com/dlpage/gaoptout. We do not sell information collected through cookies or make it available to other organizations except as described in this Privacy Policy.

You may disable cookies in your browser or delete the cookies already stored. To do this, consult the help features in your browser. Please bear in mind that doing so may prevent the Website from recognizing you as a previous user and some features may not work properly.

Do Not Track and Global Privacy Control. Our Website does not currently respond to “Do Not Track” browser signals. Where required by law, we treat a Global Privacy Control (GPC) signal from your browser as a request to opt out of the sale or sharing of your personal information.

How We Share Information

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes or for cross-context behavioral advertising. We share personal information only as described below:

  • Service providers. We share information with vendors that perform services on our behalf, such as hosting, payment processing, billing, customer relationship management, email delivery, customer support, and analytics. These providers may use your information only to perform services for us and must protect it.
  • Affiliates. We may share information with our affiliated companies for the purposes described in this Privacy Policy.
  • Legal requirements and protection. We may disclose information if we believe in good faith that it is required by law, subpoena, court order, or other legal process, or is necessary to protect the rights, property, or safety of Pilot Global Technologies, our customers, or others, including to prevent fraud.
  • Business transfers. If we are involved in a merger, acquisition, financing, reorganization, or sale of all or part of our business or assets, your information may be transferred as part of that transaction, subject to this Privacy Policy.
  • With your consent. We may share information for other purposes with your consent or at your direction.

Marketing Communications

You may opt out of marketing emails at any time by clicking the “unsubscribe” link in any marketing email or by contacting us. If you have agreed to receive marketing text messages, you can opt out by replying STOP. Even if you opt out of marketing, we will still send you service-related messages about your account and the Services.

Links to Other Sites

The Website may contain links to third-party websites. These links are provided solely as a convenience and are not an endorsement by Pilot Global Technologies of the content of those websites. Pilot Global Technologies is not responsible for the content or privacy practices of linked third-party sites, and we encourage you to read their privacy policies. You access third-party websites at your own risk.

Information You Post

If the Services allow you to post content that others can see, any information you post may be viewed, collected, and used by others. PGT does not represent or guarantee the truthfulness, accuracy, or reliability of communications posted by users or endorse any opinions expressed by users, and any reliance on material posted by other users is at your own risk.

Feedback

We welcome feedback about the Website and Services. If you submit ideas or suggestions, we may use them to improve our products and services without any obligation to you. We will handle any personal information you include with your feedback, such as your name and email address, in accordance with this Privacy Policy, and we may use it to contact you for more information. We will not publish your name or identify you in marketing materials without your permission.

Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against loss, misuse, and unauthorized access, disclosure, alteration, or destruction. These safeguards include encryption of data in transit, access controls that limit personal information to personnel who need it, and regular review of our security practices. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping your account password confidential. If a security incident affects your personal information, we will notify you as required by law.

Data Retention

We keep personal information for as long as your account is active or as needed to provide the Services, and afterward for as long as reasonably necessary to comply with our legal, tax, accounting, and regulatory obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete it or de-identify it.

Your Privacy Rights and Choices

Account information. You can review and update your account information at any time by logging in to your account or contacting us.

State privacy rights. Depending on where you live (including California, Colorado, Connecticut, Oregon, Texas, Virginia, and other states with comprehensive privacy laws), you may have some or all of the following rights, subject to legal exceptions:

  • to know and access the personal information we have collected about you, including the categories of information, its sources, the purposes for collecting it, and the categories of third parties to whom we disclose it;
  • to correct inaccurate personal information;
  • to delete personal information;
  • to receive a copy of your personal information in a portable format;
  • to opt out of the sale or sharing of personal information, targeted advertising, and certain profiling (although, as stated above, we do not sell or share personal information for these purposes);
  • to limit the use of sensitive personal information (we use sensitive information, such as account login credentials, only as necessary to provide the Services); and
  • not to be discriminated against for exercising these rights.

To exercise these rights, contact us at info@pilotgt.com. We will verify your identity before responding, which may require you to confirm information we already have on file. You may use an authorized agent to submit a request on your behalf; we may ask the agent for proof of authorization and may ask you to verify your identity directly. We will respond within the time required by law (generally 45 days). If we deny your request, you may appeal by replying to our response or by contacting us with the subject line “Privacy Appeal,” and we will respond to your appeal as required by law.

California residents. In the past 12 months, we have collected the following categories of personal information, as described in the “Information We Collect” section: identifiers (such as name, email address, IP address, and account ID); customer records (such as billing information); commercial information (such as services purchased); internet and network activity (such as Website usage); geolocation data (such as your registered service address); and account login credentials. We collect this information from the sources, use it for the purposes, and disclose it to the categories of recipients described above. California’s “Shine the Light” law permits California residents to request information about disclosures of personal information to third parties for their direct marketing purposes; we do not make such disclosures.

Children’s Privacy

The Services are intended for businesses and adults and are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Where Information Is Processed

We are based in the United States, and we and our service providers process and store information in the United States. If you access the Services from outside the United States, your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the “Last Updated” date above so that you always know what information we gather, how we use it, and whether we disclose it to anyone. If we make material changes, we will notify you by email or by a prominent notice on the Website before the changes take effect.

Contact Us

If you have questions or concerns about this Privacy Policy, our privacy practices, or your dealings with the Website, or if you want to exercise any of your privacy rights, contact us at:

Pilot Global Technologies
1891 Bay Scott Circle #109 Naperville, IL 60540
Email: info@pilotgt.com
Phone: 888-920-5685